A national franchise needed to track quality at every branch — photos, audits, escalations — without burying managers in tools. They had four spreadsheets and an Outlook folder. They wanted one screen.
Three decisions that shaped the build.
One screen per role, not one app for all.
Branch managers see one view. Regional leads see another. The audit team sees a third. Same database, three deliberately different surfaces.
Photos are first-class data.
Auto-compress, auto-tag, auto-flag for review. The audit team stopped triaging — they reviewed only what the system flagged.
Migrated the spreadsheets in week two.
We didn't wait for the app to be done. Data came over before the UI was wired so people could see their work move.
What went live, and what it did.
We went from four spreadsheets and a prayer to one screen the whole network trusts. Audit days that took a week now take an afternoon.
Karya
A jobs marketplace where employers and seekers actually meet.
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